Grievances redressal Policy
GRIEVANCE REDRESSAL CELL: The purpose of this committee is to provide means to seek redressal through investigation, resolution of academic, resource related and personal grievances.
- Maintenance and daily monitoring of Online Ticketing Portal for Grievances in ERP (both Central and Department level) to receive grievances.
- Resolving the offline complaints such as caste discriminations and sexual harassment sexual harassment from Students, Faculty and Staff through complaint boxes, which are placed in all the blocks.
- Appointment of ombudsman & grievance redressal committee (UGC Regulations 2012) to get timely redressal and Zero tolerance.
- Follow-up of the resolving procedure to get timely redressal (with in 4-7 days).
- Intimation to Honourable Pro-Vice Chancellor, Follow-up of the resolving procedure and report acknowledgement to UGC regarding UGC portal grievances and redressal.
1.Academic grievance
- Issues related to course registration
- Issues about change of specialization
- Issues regarding course requirement and course content
- Examinations related issues
- Issues related to applying/receiving certificates
2.Administrative Decisions, Services or Facilities
- Issues related to transport facility
- Issues related to Hostels
- Issues related to Canteen
- Issues related to Sports
- Issues related to Post Office & bank (on campus)
- Issues related to other facilities provided by the university (water etc.)
3.Unfair Treatment
Grievances about a student behavior towards other students
Grievances about Faculty & staff behavior towards other students
4.Sexual Harassment and Discrimination
Issues related to harassment (sexual)
Issues about Discrimination or racial treatment
5.Ragging
Students can resolve their grievances by contacting the following
Dr. K .Ruth Ramya
Associate Dean (Grievances, Committees, forums & Cells)
Available @ C115A
Contact no: 0863 2399999(1308)
Email: grievances@kluniversity.in
Dr Ch Hanumantha Rao
Dean- student Affairs
Available @ C103
Contact no: 0863 2399999(1314)
Dr KRS Prasad
Advisor- student Affairs
Available @ C103
Contact no: 0863 2399999(1318)
Dr.Habibulla Khan
Advisor- Student Affiars
Available @ C103
Contact no: 0863 2399999(1051)
University Ombudsperson
Dr.V. Balamohandas
Former Vice-Chancellor of Acharya Nagarjuna University
Contact no: +91 98480 10187
Email ID : vbmdas@redifmail.com
Students can approach the Grievance Redressal Cell and submit their grievance in the this format:
https://www.kluniversity.in/Student-Grievances.aspx

Students can also submit their grievance online
eMail : grievances@kluniversity.in
Faculty/Staff grieveances :
- Sexual harassment
- Unfair Treatment
- Discrimination
- Any Other
Faculty can resolve their grievances by contacting the following
Dr. V .Srikanth
Dean (Faculty & Staff Affairs)
Available @ C605
Contact no: 0863 2399999(1506)
Email: deanfsa@kluniversity.in
Submit your grievances through Whatsapp
9000090926

9866027210
GRIRVANCE REDDRESSAL ROOM C106(C-BLOCK)